Customer Service

ITG Futures is committed to creating open and accessible support for our customers. All the agents are trained to answer your questions about your account and all our available trading platforms. Our tech support and trade desk provides  assistance during regular business hours. In addition, below we have several help options available that provide quick and effective access to the information needed.

PHONE SUPPORT

Call Toll Free: (800) 350-2036 | Direct: (312) 279-8640. If calling during off-work hours leave us a voicemail. We will contact you as soon as we receive your message. Phone support is available from 8:30 AM - 5:30 PM M-F

LIVE CHAT

You can contact our support team for assistance through our Live Chat with just one click. Click on the Chat Botton at the bottom of the page to start the Chat.

SUPPORT FORUM

Interact with our support team, advanced developers, programmers and fellow traders around the world.
Visit Forum

REMOTE SUPPORT

It is a technology that allows ITG Futures technical representatives to connect to a client’s remote computer in a different location. We're using Adobe Connect technology.

EMAIL SUPPORT

Please feel free to send us an email at with any technical support questions. We will respond as soon as possible. Email: support@itg-futures.com

VIDEOS & GUIDES

We have a library of pre-recorded training videos designed to make your learning curve quick and enjoyable. View the Video Library

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ITG Capital Management, LLC (d.b.a ITG FUTURES) is an independent introducing broker|Registered CFTC|NFA Member. Our clearing partners are Clearing Members at CME, CBOT, COMEX, NYMEX, ICE-US, Eris Exchange, Eurex, and other commodity futures exchanges in Europe and Asia. 

Please read our Risk DisclosurePrivacy Policy, and GDRP Policy.

Contact Us

500 North Michigan Avenue
Suite 600
Chicago, IL 60611
Phone: (312) 279-8640
Fax: (312) 279-8641
MONDAY - FRIDAY
08:30 - 17:30
SATURDAY - SUNDAY
10:00 - 14:00

Trading Platforms

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Trading Platforms
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Futures Exchanges
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Futures | Options
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Dedicated Support

This matter should be viewed as a solicitation to trade. Trading futures and options involve substantial risk of loss and are not suitable for all investors. Past performance is not necessarily indicative of future results. The risk of loss in trading commodity interests can be substantial. You should therefore carefully consider whether such trading is suitable for you in light of your financial condition. The placement of contingent orders by you or broker, or trading advisor, such as a “stop-loss” or “stop-limit” order, will not necessarily limit your losses to the intended amounts, since market conditions may make it impossible to execute such orders. The high degree of leverage that is often obtainable in commodity interest trading can work against you as well as for you. The use of leverage can lead to large losses as well as gains. ITG Capital Management, LLC (d.b.a. ITG Futures) is not affiliated with nor does it endorse any trading system, methodologies, newsletter or other similar services. We urge you to conduct your own due diligence.

Full Risk Disclosure | Privacy Policy / Legal | GDRP Policy

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